HelppliX Agent

Be there whenever your customers need you

Give every customer a fast, helpful response with an AI agent built around your business.

Answer questions, handle enquiries, book appointments and provide support across voice, messaging, email and web chat.

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Trusted by AI-savvy businesses

Make every enquiry count

Customers get in touch when it suits them, including outside the times your team is available. HelppliX Agent gives them a helpful response while keeping more enquiries moving.

Configure your Agent around your business knowledge and give it the skills to handle everyday customer conversations with confidence.

One Agent. More ways to help.

HelppliX Agent can take on the conversations and everyday tasks that keep your team busy, while giving customers an easier way to get the help they need.

Customer Support

Give customers answers when they need them
Provide helpful responses based on your own business knowledge, with clear rules for conversations that need human support.

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AI Phone Answering

Never leave a good call unanswered
Handle incoming calls and common questions, helping callers reach the right outcome without the wait.

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Appointment Booking

Turn conversations into appointments ‍
Help customers find availability and book appointments during the conversation, without waiting for your team to respond.

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Reporting & Analytics

Get more from every conversation
See how customers interact with your Agent and uncover insights into enquiry patterns and demand.

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Meet customers on their terms

One customer might prefer to call. Another might send a message or start a conversation on your website. HelppliX Agent works across your communication channels, using the same business knowledge to provide a more consistent experience wherever the conversation begins.

Voice

Answer incoming calls with natural, responsive AI conversations.

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Meet customers on their terms

WhatsApp & SMS

Respond to questions and enquiries through the messaging channels customers already use.

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Meet customers on their terms

Web chat

Turn your website into a place where customers can get useful answers in real time.

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Meet customers on their terms

Help manage customer enquiries and keep conversations moving without adding more to your team's inbox.

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Make Agent fluent in your business

HelppliX Agent learns from the information you choose to give it, grounding its answers in your business knowledge.

Build its knowledge using your website, policies, documents and other approved sources, giving customers access to useful information whenever they get in touch.

Make it yours

Shape how your Agent sounds, communicates and responds so it feels right for your business.

‍Choose its voice and communication style, then set what it can discuss and the actions it can take. You can also set clear boundaries for sensitive topics and decide how conversations should be handled when human input is needed.

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Friendly & Upbeat

Professional

Laid back & Casual

Give your Agent a role

Configure HelppliX Agent around the work your business needs help with, including incoming enquiries and sales support.

AI Receptionist

A better first point of contact

Answer calls and messages, handle common questions, collect information and book appointments while giving customers a reliable way to reach your business.

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AI Sales Assistant

Keep more opportunities moving

Help new enquiries get the answers they need while HelppliX Agent qualifies potential customers for your team.

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Your Agent, ready in three steps

Find what customers keep asking for

Customer conversations contain valuable information about what people want, where they need help and what gets in the way.

HelppliX Agent brings those interactions into view, helping you understand conversation activity and uncover insights you can use across your business.

Link Agent to your existing tools

Connect HelppliX Agent with the channels and systems your business already uses, so conversations can feed naturally into bookings and follow-up workflows.

One Agent,
part of something bigger

HelppliX Agent works as a powerful standalone product and can connect with the wider X platform.

Combine it with HelppliX Reach, Grow and API to connect customer conversations with the search, marketing and technology that support the wider customer journey.

Give every customer a better way to reach you

Bring HelppliX Agent into your business and make customer conversations easier to manage, with useful insight from every interaction.

See HelppliX Agent in action