Give customers answers sooner | HelppliX AI Customer Support

Support at your customers’ pace

Customers want answers without waiting for an inbox to clear or a support team to become available.

HelppliX Agent can take on the questions your business receives every day, giving customers a faster route to useful information while freeing your team to focus on conversations that need their expertise.

Every answer is unique to your business

Give HelppliX Agent access to approved information from your website, policies, documents and other business knowledge.

Your Agent uses that information to understand customer questions and provide relevant responses, making your existing knowledge available through every support conversation.

Take pressure off your team

HelppliX Agent can handle many of the common questions and requests that take up your team's time.

Answer common questions

Give customers useful information about your products, services, policies and business.

Help with everyday requests

Guide customers through routine enquiries without adding another ticket to the queue.

Gather useful information

Collect the details your team needs when a conversation requires further support.

Guide the conversation forward

Help customers find an answer, take an appropriate action or reach the right person.

Help should be easy to reach

Customers do not all ask for support in the same place. HelppliX Agent can communicate across voice, WhatsApp, SMS, web chat and email, giving them a convenient way to get help through the channels they already use.

Behind every channel sits the same business knowledge and the same rules you have configured for your Agent.

Voice

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Help should be easy to reach

WhatsApp & SMS

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Help should be easy to reach

Web chat

See all Agent channels

Help should be easy to reach

See all Agent channels

Set the rules for every conversation

Decide how your Agent communicates and what information it can use in different situations.

You can define subjects it should avoid, set rules around sensitive conversations and decide when a customer should be directed towards someone on your team.

Keep support within reach

Customers don’t always reach out with questions during business hours.

HelppliX Agent can continue handling everyday support conversations when your team is unavailable, giving customers access to useful information without making them wait for your business to reopen.

Customer questions become insights

Support conversations can reveal where customers need more clarity, which questions appear most often and where your team may need to pay closer attention.

HelppliX reporting and analytics bring those interactions into view, helping you understand how customers are using your Agent and what their conversations can tell you.

Reporting & Analytics

Bring smarter support into every conversation

Give customers a faster way to find answers and get help, with an AI Agent built around the knowledge, standards and experience of your business.

See HelppliX Agent in action

FAQs

What is AI customer support?

AI customer support uses artificial intelligence to understand customer questions and provide relevant responses. HelppliX Agent uses the business knowledge and rules you configure to help customers across everyday support conversations.

What types of customer questions can HelppliX Agent answer?

HelppliX Agent can respond to questions covered by the approved information you give it, such as details about your products, services, policies and business. Its knowledge and boundaries can be configured around your requirements.

Can HelppliX Agent provide support outside business hours?

Yes. HelppliX Agent can handle customer support conversations outside your usual opening hours, giving customers access to help when your team is unavailable.

Which customer support channels does HelppliX Agent work across?

HelppliX Agent can support customer conversations across voice, WhatsApp, SMS, web chat and email.

Can I control what the Agent says?

Yes. You can configure your Agent's knowledge, communication style and boundaries, including rules for subjects it should avoid or situations that require human input.

What happens when a caller needs to speak to a person?

You can define how your Agent should handle conversations that need someone from your team. This could include gathering relevant information, letting the customer know someone will follow up or guiding them towards the appropriate person.

Can HelppliX Agent learn from my existing business information?

You can build your Agent's knowledge from approved sources such as your website, policies and documents, allowing its responses to be grounded in information specific to your business.