HelppliX Agent Channels

Be there, however customers choose to reach you

Bring HelppliX Agent to the channels your customers already use. Your Agent can handle conversations across phone and WhatsApp, helping customers get answers and move forward.

See HelppliX Agent in action

One Agent for every customer conversation

Customers choose the channel that feels easiest in the moment. HelppliX Agent meets them there, giving them a consistent way to interact with your business across voice, messaging, email and web chat.

Behind every conversation sits the same business knowledge, communication style and rules you configure for your Agent.

Calls and messages handled by one Agent

Give customers more ways to start a conversation, without giving your team more places to keep up with.

Voice

Pick up when opportunity calls

Answer incoming calls with natural AI conversations. X Agent can respond to questions, capture enquiries, provide support and help callers take action.

Calls and messages handled by one Agent

Give customers more ways to start a conversation, without giving your team more places to keep up with.

WhatsApp

Keep conversations moving in the channels customers know

Give customers a convenient way to ask questions and interact with your business through WhatsApp.

Calls and messages handled by one Agent

Give customers more ways to start a conversation, without giving your team more places to keep up with.

SMS

Make a quick message go further

Respond to customer messages and keep useful conversations moving through a simple, familiar channel.

Calls and messages handled by one Agent

Give customers more ways to start a conversation, without giving your team more places to keep up with.

Web chat

Turn more website visits into conversations

Give visitors a way to ask questions while they are already engaging with your business, helping them find information and take the next step in real time.

Calls and messages handled by one Agent

Give customers more ways to start a conversation, without giving your team more places to keep up with.

Email

Take some of the weight out of the inbox

Help manage everyday customer enquiries by email, giving customers useful responses without every message becoming another task for your team.

A unified experience across every channel

A customer should not get a completely different experience because they chose to message instead of call.

HelppliX Agent works from the knowledge and rules you configure, helping your business provide more consistent answers and experiences across the channels where your Agent operates.

Let the conversation lead somewhere

Connecting a channel is only the beginning. Give your Agent capabilities that allow it to do more during the interaction.

It can answer incoming calls, provide customer support, help arrange appointments and capture useful information, so more customer conversations lead to meaningful action.

See Agent capabilities

Keep every channel true to your business

Shape how your Agent communicates, what it knows and the boundaries it follows.‍
Build its knowledge from approved business information and choose a communication style that fits your business. You can also define how it should handle conversations that need input from your team.
The result is one Agent that can represent your business across more of the places customers choose to reach you.

Give customers more ways to reach you

Bring HelppliX Agent to the channels your customers already use and make it easier to keep every conversation moving.

See HelppliX Agent in action

FAQs

Which channels does HelppliX Agent support?

HelppliX Agent can communicate with customers across voice, WhatsApp, SMS, web chat and email.

Can the same AI Agent work across multiple channels?

Yes. HelppliX Agent can operate across multiple customer communication channels using the business knowledge, capabilities and rules you configure.

Can HelppliX Agent answer phone calls?

Yes. Voice is one of the channels available for HelppliX Agent. It can answer incoming calls and use its configured knowledge and capabilities to handle customer conversations.

Can I use HelppliX Agent on my website?

Yes. HelppliX Agent can be used through web chat, giving website visitors a way to ask questions and interact with your business in real time.

Does HelppliX Agent work with WhatsApp and SMS?

Yes. WhatsApp and SMS are supported channels, allowing customers to communicate with your Agent through messaging.

Can HelppliX Agent respond to emails?

Yes. Email is one of the channels available for customer conversations with HelppliX Agent.

Will my Agent give consistent answers across different channels?

Your Agent uses the business knowledge, communication settings and rules you configure across its supported channels, helping create a more consistent customer experience.